FAQ- ELECTRIC BIKES

Not necessarily. All our AUSSTECH Electric bikes come 95% assembled, final assembly is quite simple, you will only need to attach the seat, pedals, front wheel, handle bars and throttle(optional).

However, if you are concerned about the assembly, you should have your bike assembled by an authorized bike dealer.

Yes. Our AUSSTECH Electric Bikes require service as a regular bike but all the electric components do not need servicing.

It is very important that you check and tighten all nuts and bolts securely on a regular basis.

Not at all. Each full charge cycle costs about 10 cents in electricity and that is it.

Yes. We are offering complimentary throttle for every AUSSTECH Electric Bike purchase. But all the 250W motor powered paddle assist electric bikes can be installed with only 6kmh maximum throttle speed to be legally ridden on Australian roads.

However, it is customer’s choice to whether install the throttle or not. So, if you wish to install the throttle refer to the instructions on how to install the throttle on user manual or give us a call if you have any difficulties.

Yes. All our AUSSTECH Electric Bike models are designed to be able to remove the battery.

No. it is not necessary to remove the battery as it can be charged while still attached to Electric Bike.

You can travel up to 25kmh legally on Australian roads according to our factory setting. 

Keep it in your mind, AUSSTECH Electric bikes are not liable for any fines or damages occurred by modifing the factory setting on our AUSSTECH Electric Bikes.

No. This is not necessary as lithium ion batteries do not suffer from ‘memory effect’. In the same way that you ‘top up’ your mobile phone’s battery, you can do the same with AUSSTECH Electric Bike batteries. An occasional deep discharge is recommended.

All the AUSSTECH Electric Bikes are equipped with integrated LCD display to determine the battery level. Consult the AUSSTECH Owner’s Manual for more information.

We use genuine LG batteries with all our AUSSTECH Electric Bikes. So, you can rest assured that you are enjoying one of the best and safest lithium ion batteries in the world.

Yes. All our AUSSTECH Electric Bikes are comply with strict European safety standard norm called EN15194.All our AUSSTECH Electric Bike range has undergone through numerous lab testing, so the customers can have peace of mind when riding AUSSTECH Electric Bike that, you are riding Australia’s safest electric bike. All our safety certificates are available for you to view upon request.

All our electric bikes are water-resistant but not water-proof and must not be submersed in water. 

We do not recommend to ride our ebikes in heavy rain, through deep puddles and left it out side when it rains as this could damage the Motor,Battery and the electric components.

Please note that water damages are not covered under our warranty.

Yes. Most of our AUSSTECH Electric Bikes are foldable such as M03, M05, M07, M08, F07, F08 and F013. Not only that all our electric bikes can be folded, they are lightly weighted integrated with Aluminium frames. So, can be stored in most car boots.