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Find answers to the most commonly asked questions about AUSSTECH Products. If you have a question that is not covered in our FAQs, please contact us via info@ausstech.com.au

1. Do E-Bikes ship assembled?

Not necessarily. All our AUSSTECH Electric bikes come 95% assembled, final assembly is quite simple, you will only need to attach the seat, pedals, front wheel, handle bars and throttle(optional).

However, if you are concerned about the assembly, you should have your bike assembled by an authorized bike dealer.

2. Do I need to service my AUSSTECH Electric Bike?

Yes. Our AUSSTECH Electric Bikes require service as a regular bike but all the electric components do not need servicing.

It is very important that you check and tighten all nuts and bolts securely on a regular basis.

3. Is it expensive to run an electric bicycle?

Not at all. Each full charge cycle costs about 10 cents in electricity and that is it.

4. Can I remove the battery from any AUSSTECH Electric Bike model?

Yes. All our AUSSTECH Electric Bike models are designed to be able to remove the battery.

5. Do I need to remove the battery from the Electric Bike to charge?

No. it is not necessary to remove the battery as it can be charged while still attached to Electric Bike.

6. How fast are electric bikes? 

You can travel up to 25kmh legally on Australian roads according to our factory setting. 

Keep it in your mind, AUSSTECH Electric bikes are not liable for any fines or damages occurred by overriding the factory setting on our AUSSTECH Electric Bikes.

7. Do I receive a throttle with every AUSSTECH Electric Bike?

Yes. We are offering complimentary throttle for every AUSSTECH Electric Bike purchase. But all the 250W motor powered paddle assist electric bikes can be installed with only 6kmh maximum throttle speed to be legally ridden on Australian roads.

However, it is customer’s choice to whether install the throttle or not. So, if you wish to install the throttle refer to the instructions on how to install the throttle on user manual or give us a call if you have any difficulties.

8. Do I need a license to ride an AUSSTECH Electric bike?

 No. All our AUSSTECH Electric Bikes are equipped with 250W motors. No license or registration required, and the same road rules apply as for regular bicycles.

If you’ve lost your licence, an AUSSTECH Electric bike could be a great option to get around.

9. How far will my electric bike take me on a single charge?

How far you can go on a single charge depends on a number of factors such as rider weight, the number and gradient of hills on your journey, the capacity of your battery and the how much you rely on the motor to assist you. Refer back to each electric bike design to get more information.

10. What type of battery inside the AUSSTECH Electric Bike?

We use genuine LG batteries with all our AUSSTECH Electric Bikes. So, you can rest assured that you are enjoying one of the best and safest lithium ion batteries in the world.

11. Are AUSSTECH Electric Bikes safe to ride in Australian road?

Yes. All our AUSSTECH Electric Bikes are comply with strict European safety standard norm called EN15194. All our AUSSTECH Electric Bike range has undergone through numerous lab testing, so the customers can have peace of mind when riding AUSSTECH Electric Bike that, you are riding Australia’s safest electric bike. All our safety certificates are available for you to view upon request.

12. Do you sell any folding electric bikes?

Yes. Most of our AUSSTECH Electric Bikes are foldable such as M003, M005, M007 and F007. Not only that all our electric bikes can be folded, they are lightly weighted integrated with Aluminium frames. So, can be stored in most car boots.

13. Should I run the battery flat before recharging?

No. This is not necessary as lithium ion batteries do not suffer from ‘memory effect’. In the same way that you ‘top up’ your mobile phone’s battery, you can do the same with AUSSTECH Electric Bike batteries. An occasional deep discharge is recommended.

14. How do I know how much power is left in the battery?

All the AUSSTECH Electric Bikes are equipped with integrated LCD display to determine the battery level. Consult the AUSSTECH Owner’s Manual for more information.

15. Can the battery self-recharge during use?

No. The batteries are charged with a charger. Simply plug your AUSSTECH Electric bike battery in to the wall socket.

16. How long does it take to charge the electric bike battery?

All our AUSSTECH Electric bikes batteries take about 5 hours to fully charge.

    17. How long does an e-bike battery stay functional?

Most manufacturers state that  an electric bike's battery can go through around 1000 charge cycles . At first glance, that doesn't sound like a lot - if you use your bike every day and maybe even charge it several times a day, you will quickly reach this figure.